Refund and Cancellation Policy

• You may request cancellation of an order by contacting us within 24 hours of placing the order and making payment, provided the order has not yet been dispatched or entered manufacturing/customisation.
• Since several of our products are manufactured or customised on order, once production or dispatch has commenced, the order cannot be cancelled.
• To request a cancellation, please contact us at rahulprajapat02525@gmail.com or +91 8305033403 quoting your order/payment reference.

• Once a cancellation request is approved, the refund will be initiated to your original payment method (as processed via Razorpay).
• Approved refunds are typically credited within 5–7 working days, depending on your bank or card issuer's processing timelines.
• Any payment gateway charges, transaction fees, or logistics costs already incurred at the time of cancellation may be deducted from the refund amount.
• Orders cancelled after dispatch, or products that have been custom-manufactured to your specification, are not eligible for a refund unless the product is found to be defective or damaged in transit.

If you receive a product that is damaged, defective, or different from what you ordered, please notify us within 48 hours of delivery along with photographic evidence and your order details, by emailing rahulprajapat02525@gmail.com or calling +91 8305033403. After verification, we will offer a repair, replacement, or refund, as applicable, at no additional cost to you.

• Change of mind after the product has been dispatched or delivered in good condition.
• Custom-built or made-to-order equipment where manufacturing has already commenced.
• Damage caused by misuse, normal wear and tear, or unauthorised modification after delivery.

To request a cancellation, refund, or replacement, please share the following details with us:

• Order/payment reference number and date
• Registered name, phone number, and email
• Reason for the request, with photos/videos if the item is damaged or defective

For any cancellation or refund-related query, reach out to us:

• Email: rahulprajapat02525@gmail.com
• Phone: +91 8305033403
• Address: Kshipra, District Indore, Madhya Pradesh, India – 453771