Privacy Policy

This Privacy Policy explains how Jai Hind Equipment ("Company", "we", "us", "our") collects, uses, discloses, and safeguards the information of visitors and customers ("you") who use our website jaihindequipment.in ("Website"), submit an enquiry, or make a payment for our products. By using the Website, you consent to the practices described in this policy.

We may collect the following categories of information:

• Contact details: full name, email address, phone number, and shipping/billing address, when you submit an enquiry or place an order.
• Order details: products enquired about or purchased, order value, and order history.
• Payment information: when you pay online, payment is processed by our payment partner, Razorpay. We do not collect or store your card number, CVV, UPI PIN, or net-banking credentials on our servers — these are captured and processed directly by Razorpay under its own security and compliance framework (including PCI-DSS).
• Technical data: IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.

• To process and fulfil your enquiries and orders, including manufacturing, dispatch, and delivery.
• To communicate with you regarding order status, support requests, and customer service.
• To process payments securely through Razorpay and reconcile transactions.
• To improve our Website, products, and services.
• To comply with applicable legal, tax, and regulatory obligations.

Our Website may use cookies and similar tracking technologies to remember your preferences, understand how visitors use the Website, and improve your browsing experience. You can control or disable cookies through your browser settings; however, some parts of the Website may not function properly if cookies are disabled.

We do not sell your personal information. We may share your information with:

• Payment processors (Razorpay) to complete transactions securely.
• Logistics and transport partners to dispatch and deliver your order.
• Service providers who assist us in operating the Website (e.g., hosting, analytics), under confidentiality obligations.
• Government or regulatory authorities, where required by applicable law.

We implement reasonable technical and organisational safeguards to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Payment transactions are secured and encrypted by Razorpay's PCI-DSS compliant infrastructure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements, after which it is securely deleted or anonymised.

You may contact us to request access to, correction of, or deletion of your personal information, subject to our legal and legitimate business record-keeping requirements. To exercise these rights, please reach out using the contact details below.

Our Website and services are not directed at children under the age of 18, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

For any questions or concerns regarding this Privacy Policy or your personal data, please contact us:

• Email: rahulprajapat02525@gmail.com
• Phone: +91 8305033403
• Address: Kshipra, District Indore, Madhya Pradesh, India – 453771